Fernando has a customer who has about $5 in late fees. She comes in to rent about once a week and pays off a dollar and a half on her late fee. She returns the movie one day late without fail. The first-night late fee for an new release movie is 150 cents. Every time she comes in, Fernando asks if she would like to pay off a bit more, perhaps even using one of the ten dollar bills Fernando can see in her purse to finish it off in its entirety, but she rebuffs him every time.
This cycle has been in place since September of 2009.
What a hag.
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