Teenage girl comes in and rents a stack of movies, one of which is Toy Story 2 on BluRay. Fernando points out to her that she has the BluRay copy and that the DVD is available if she likes, but she assures him that she has a player at home. So the transaction goes through and Fernando is made merry.
The following day, her father returns the movies and says to Fernando, “Yeah, this one movie we rented last night wouldn't work. It's BluRay and we don't have a player.”
“That's odd. Because last night when your daughter was in I pointed out that A) she has the BluRay copy and the DVD was available but that B) you guys have a player for BluRays.”
“Well, what do you want to do about it?”
Fernando had not been having a great day up to that point because his distributor had been a pain about getting his releases for next week to him in a timely manner; an unnecessarily belligerent customer was the last thing he wanted to deal with. “What do you want me to do about it?”
“Yup.”
Fernando ponders for a moment. “Ok. For starters, I'll need a list of every piece of electronic equipment in your house. Everything, from tvs to dvd players to microwaves to back massagers. Brand, model, and year.”
“What--”
“Because,” Fernando interrupted, now that his ire had been roused, “if you expect me to be aware of what electronics you do and do not have in your household, I'll need that information, in advance, in order to stop you from renting items that I don't know don't work with the electronics you do or do not have, so we can prevent this from ever happening again.”
The father left.
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