Fernando receives his ordered movies for May 3rd, 2011, and sees listed on the invoice The Dilemma. Unfortunately for him, there are zero copies in the box and there is a big, fat 0 in the shipped items column. So Fernando does the business-responsible thing and fires off an email asking when he could expect to receive the copies he needs in order to appear competent at procuring inventory for his business.
“You should be getting them end of the week,” is the response Fernando received. Fernando is okay with this, and more importantly he is able to shunt the responsibility of film absence up onto the distributor's shoulders with promises of the film's arrival by Friday.
Friday arrives to a distinct lack of The Dilemma. Fernando shoots off another, somewhat less-polite email asking what the deal is. He receives an apologetic response promising—promising--that he'll have his movies come Tuesday. The blame for a lack of movies was placed upon Universal Studios' apparent inability to duplicate enough product to meet demand.
Well, whatever. Except, come the following Tuesday (today, by odd coincidence) when Fernando receives his movies for that week, there's still no The Dilemma. It is, however, listed and marked as still on back-order. So Fernando sends a third email, this one chock-full of snark, inquiring as to the status of his order and whether or not his Universal movies are still on perpetual back-order. He receives a prompt answer, and opens the email with bated breath to read...an automated response. Apparently his account manager at the distribution company decided to not be in the office today, but don't worry! She'll be back tomorrow!
It's cool, though. Fernando is probably going to start going out of his way to pick up Universal comedy releases from Wal-Mart so he can ensure he has the movies that he needs when he needs them.
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