Semi-regular
customer comes in on a Tuesday. Customer rents four movies. Customer
provides Fernando with a card to stamp. Fernando stamps it two times.
Customer
is disconcerted by this. “Hey, why did you only stamp it twice? I
got four movies!”
That
was unanticipated. “Stamps are not given for rentals which are
free.”
“That's
dumb.”
“Not
really. It's always been done this way.”
“It's
not fair.”
“If
I gave stamps out for free rentals, I would find my income depressed
in rather short order. People come in fairly often to take advantage
of my various deals and customer incentives, and I do like being able
to buy Munchkin sets and food, among other accouterments of lesser
importance.” Customer can find no response to that, so he leaves.
Maybe
he just had a bad day and thought arguing with Fernando would be a
good way to relieve his frustration? Who knows.
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