A few weeks after a previous incident, a man comes in with his child and tries to rent, and Fernando has to be “the bad guy” because, fortunately, he is not an idiot and does not rent to people whose accounts exist in Limbo. He explains to the man why things stand as they do: namely a pair of movies were rented and never returned, and now there's $108 in fees looming overhead that need rectifying.
The father was a right perfect gentleman afterward. He had Fernando explain to the 4ish year old why Daddy couldn't rent. So, quite candidly but with a heavy heart, Fernando did, and the child was made very sad.
Sometimes the job sucks. Fernando placed the man on his personal shit list for that one because what was forced to transpire was not business at all.
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