One week in June when
Fernando's movies failed to arrive on time, a customer came down to
the store seeking Ghost Rider: Spirit of Vengeance.
“I'm sorry, but my
movies didn't get in today,” says Fernando. “I'm expecting them
in tomorrow, however.”
The guy looks at Fernando
askance. “Are you sure you're not holding out on me?”
“Fairly positive. I can
comprehend the downsides of not letting you rent the movie you want
to rent.”
“Will you hold one for
me tomorrow, then?”
“Absolutely I can. Do
you want to give me your number so I can call to remind you?”
“Nah, you won't need to
do that.”
Sigh. “Okay then. I'll
have one set aside for you when I open.”
The morrow comes, the
movies arrive, and Fernando upholds his end of the bargain. While all
the other new releases are snatched up, Ghost Rider sits,
despondent, on the desk. Never could've seen that coming.
At around 6 PM Fernando
decides enough is enough. He digs through his records for the gent's
cell number, finds it, dials it. It's been disconnected.
Alrighty. However much it
pains him, he keeps the copy of Ghost Rider set aside on the
increasingly improbable chance that the guy will appear before
closing time. Meanwhile, other customers come asking about the movie
and Fernando must turn them away. Some of them place reservations on
it for the following day. At closing time, the movie is still here.
The lucky soul at the top of tomorrow's Ghost Rider
reservation list has a copy waiting for him when Fernando opens the
next day.
About a week later, the
same guy asks for the movie to held for him again and informs
Fernando that something important came up and that's why he couldn't
come pick it up. He does not offer further explanation or apology for
not calling Fernando to keep him in the loop.
“I'm sorry that had to
happen,” says Fernando. He empathizes with people who have familial
hardships or other emergencies that require immediate attention.
“Nah, my friend asked
me to come to his barb--” Here the man catches himself, perhaps
realizing a bit too late that he is saying things to Fernando which
are not smart.
Unfortunately, what's
done is done, and Fernando will not hold movies for this man any
longer.
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