The owner of a video rental store provides insight, invective, comedy, and tragedy on the daily running of his dominion.
Sunday, December 29, 2013
Annual Abscondments IV: In Closing
Thursday, June 20, 2013
Reckoning
Tuesday, September 6, 2011
Mix-and-Match Critter
A couple of people Fernando had never seen before come into the store. The male half is one of those ratty-looking guys who enjoys placing an abundance of metal bits in his head while the female half is one of those Fernando-aged people who nonetheless look far older than their years.
They browse about and eventually decide on Season of the Witch. The guy plucks the tag and brings it to the counter.
“This is that one with the ghost-devil-demon-zombie-monster, right?”
Holy 3E added templates, Vecna! “Uh, yes,” answers Fernando, since the man is partially right and Fernando didn't feel like arguing the point. “Can I get your name?”
“Bobby Strong.”
“Do you have an account here?”
“Yeah, I should. Haven't been here in three years or something.”
Fernando takes a gander at his records and, hey, what do you know? “It seems you have some late fees, actually. Nineteen dollars, back from '06. Did you want to pay them off?”
“Uh...do I have to?”
“Well, you haven't been to the store in five years and you racked up nineteen bucks before. Put down say six bucks and we can trickle the rest out no problem.”
Instead of bitching and getting upset like the usual ornery customer, he puts down ten dollars upon the late fee. Marvelous!
Oh, except for the fact that the movie is now sort of...absent. Shame on you! That's what you get for seeing goodness in people, Fernando H. Stevens!
Sunday, May 22, 2011
More Late Fee Madness
A lady Fernando doesn't recognize enters the store one day and selects five movies to rent. When she approaches the counter, Fernando goes through his usual routine of asking her name and if she has an account.
“Yeah, but I haven't been in for a while,” she responds. “My name's Janna F.”
Ah-ha. Ms. Janna once rented a single movie from here back in 2007 and it failed to be returned. It was an older one, so she “only” owed $29 in late and replacement fees. Fernando informed her of this, and that she would need to pay them off before he considered renting to her. She made a valiant attempt at arguing.
“You can't do that! You're the new owner so you can't collect on those!”
“That's an interesting premise. Where do you work?”
“Huh?”
“Where do you work?” Fernando repeats.
“Why?” she asks.
“This will all become clear in a few seconds, so bear with me. Where do you work?”
Thrice said and done, to use the parlance of The Dresden Files. “The Shinra Corporation.” (Note: Not actually the actual fictional Shinra Corporation)
“Oh, awesome. You guys do billing. Let's say your billing cycle goes from month to month and you take over the business as its head, and this transaction goes through on the twenty-first. According to your logic, you would forfeit on collecting money for all the services the company provided to customers for the first through twentieth, to say nothing about possible collections on late or delinquent accounts, all because ownership of the company changed hands.”
“But--” she attempts to interrupt.
“But,” interjects Fernando, “you wouldn't actually do that, would you? Because that would be stupid.”
She decides at this point she has been outmaneuvered and leaves.
Tuesday, April 19, 2011
Late Fee Negotiations
One snowy day a gentleman enters the store. Fernando does not recognize him at first, but then he speaks and all comes back. This gent is on Fernando's ban list because a great many movies were rented by him years ago and never returned, and they were inherited by Fernando when he took over the store. And by “great many” I mean like $154 worth of late and replacement fees.
There are other customers in the store at the time and Fernando does not feel it fitting to embarrass the chap in front of everyone else, so he is free to browse the store for a while before coming up to the counter with eight rental tags in his hands.
“You've got $154 in late fees,” Fernando states before anything else is done.
“What? Really? I don't remember this.”
“You wouldn't arbitrarily be on that list, trust me.”
“So?” he asks after letting it sink in.
“So, you have $154 in late fees. That's kind of my argument in its entirety. Would you like to pay it off?”
“I don't have that much on me. I have only enough to rent these movies.”
Fernando takes a brief glance at the avalanche of tags. “You have twenty-eight dollars in rentals there.”
“Really? Er...that's...um...a lot. How about you let me rent them and then I'll come back soon and square up with you?”
“How about you put down the twenty-eight dollars on the late fee as a gesture of good faith, since you're intending on squaring up with me soon anyhow?”
He gapes at Fernando for a moment, then books for the exit.
Tuesday, March 22, 2011
Child Proxies
One evening Fernando is minding his own business and reading Fark when a beat-up truck pulls up. Normally this does not arouse Fernando's focus overmuch, since most vehicles hereabouts are beaten up to a greater or lesser degree, but this one piqued his interest because he espied the driver.
This particular driver owes Fernando a total of $18.50 in late fees on six different rental slips. He was one of those people who would rack up eight dollars, pay off three, and then gain eight more when the newly-rented movies went unreturned. The last time he'd come in to rent, Fernando asked for more to be put down than the paltry $1.50 he offered so that headway could perhaps be made. If that for some reason sounds unreasonable, he was paying for about $7 in rentals with a twenty.
He returned those movies late, and ended up with $18.50 in late fees total. Fernando was going to put his foot down most firmly this time, oh yes.
So when the chimes on the door tinkled, what did Fernando see but the man's 13ish-year-old son, who has always come in with him before and was, put charitably, a brat. He saunters in like he owns the place and grabs a pair of rental tags and throws them down on the counter. Then he places his palms on the glass countertop and pulses his body up and down in some vague mockery of a push-up. “Do you have any popcorn?” he asks.
“I'm afraid not. Today is Thursday. Popcorn's on weekends,” Fernando says. He selects one of the pens resting upon the countertop and asks, “How much did you guys want to put on your late fee?”
“Nothing. My dad sent me in here to rent for him because he doesn't want to pay his late fees.”
Well, at least he's forthright. But still a moron.
“Huh,” says Fernando, who has stopped writing because he is about to have fun now that this guy has made it crystal clear he has no intentions of dealing with his late fee.
“What?” asks the lad upon noticing, except in the tone of voice that makes it more a demand.
“I'm sorry. I can't rent these to you.”
“What?” Now his voice is getting high-pitched and whiny. “Why not?”
“These movies are rated R and I can't let you have those without explicit parental consent. You're not seventeen, are you?”
Now he's becoming petulant and starts babbling. "You rent those to other people!"
"Well, their parents have given me the okay before. Tell you what,” says Fernando, “howsabout you go get him and bring him in and we'll hammer out the problem with renting these movies. This way I'm not legally at fault for allowing restricted material to come into the hands of a minor.” And Fernando flashes a big grin.
The kid leaves and opens the passenger side of the truck, and Fernando can clearly see an argument brewing. Then he climbs in before the truck peels out in a final, feeble, act of defiance.
Tuesday, February 22, 2011
Familiarity Breeds ???
One evening a guy comes into the Dominion, and despite him not having been to the store in eons Fernando immediately recognizes him for two reasons. First, the guy attended Fernando's high school a class below him. Second, he owed Fernando money.
The previous time this gentleman had rented, Fernando was but a lowly wage slave instead of Master of the Dominion. The movies went out and were gone for quite a long while, nearly a week. Fernando and the previous owners pulled out all the stops to get the man to return the two movies he had rented and, finally, their efforts bore fruit. They were deposited in the drop box by the young man's parents one day while Fernando was working.
The only problem is that the movies were ruined. Absolutely nonfunctional. The cases, both inner and outer, and the discs themselves were covered in a horrid cocktail of dirt, pine needles and peanut butter, and the whole ensemble absolutely reeked of hemp having been used in a recreational manner. Needless to say, the old keepers were not amused and rightly charged the young man replacement fees. But he had never come back to the Dominion, perhaps out of wisdom, perhaps out of shame.
But today it seems he woke up and felt like doing something futile and stupid.
So he selects a few rental tags and brings them to the counter where Fernando is waiting. The first thing out of Fernando's mouth is, “You have $45.50 in late fees. You can't rent unless you pay that off, and update all of your customer contact information, and provide a credit card number.”
“What? You're serious?” he sputters.
“Deadly.”
“There's no way I owe forty-five bucks. I haven't been here in forever.”
“Ice Age and Quantum of Solace.”
“What?”
“Those are the two movies you rented about three years ago, took out to your camp or whatever, and returned ruined. You've got $45.50 in late and replacement fees. I won't rent to you until they're taken care of and all the other things I ask are provided.”
Outrage did not seem to have worked, so he tried charm. “C'mon, man. You know me, right?”
Fernando nods. “Yep.”
“Come on. You know me. I promise I'll bring them back.”
“You're right.”
A look of surprise crosses his face. Could his plan actually have worked? “Huh?”
“You're right. I do know you. You're the guy who owes $45.50 in late and replacement fees and cannot rent until they are paid, and then some.”
“I don't have that much on me right now.”
“Then perhaps you should come back another day with the money in hand. Excuse me.” And Fernando begins sorting through some movies that had just been returned via the drop box just moments before.
Buddy leaves, and only time will tell if he will make another visit down the road.
Sunday, November 28, 2010
∃a(NoRent(a) -> NoRent(a))
Fernando sees a man in his mid-20s come in with his girlfriend. Fernando recognizes this Girlfriend Man because of a past incident involving an unreturned movie, despite him not having come to the store in quite a long time. Fernando's memory is quite good when it comes to people owing him money. Anyhow, Girlfriend Man plucks and brings up a couple of rental tags and Fernando says to him, “You have $56 in late fees. You can’t rent until you pay that off.”
Girlfriend Man decides to get belligerent, as people always do. “From what?”
“Well, you rented a movie over two years ago and failed to return it.”
“And I got $56 in late fees from one movie how?”
“By renting it and not returning it, as I just said. Late fees add up and then it’s about twenty dollars for a replacement. It could have been a lot more, but they were stopped after less than two weeks.”
“I’m not paying $56 in late fees. Tell me what movie it is and I’ll buy a new copy, but that's it.”
“That doesn’t matter because a new copy was already bought. You still owe $56 in late fees.”
“I’m not paying $56.”
“That’s fine. Then you won't be renting.”
“I just won’t rent here anymore.”
Fernando responds, suddenly channeling The Gord, “I believe I said that just now. Door’s to my left.”
Tuesday, November 9, 2010
Time Assuredly Does Not Heal All Wounds
A man Fernando has never seen enters the store and selects four cases from the rack, bringing them to the counter. This obviates that he has rented here at most one time previously, as any remotely regular customer knows to select the rental tags, so Fernando sets the customer to filling out a membership application while Fernando takes a peek at the ancient-aaaaancient late lists, just to be sure.
It turned out that Mr. Cases had late fees going back over four years, from before Fernando ever set foot in Someone Else's Dominion as the humblest of cashier jockeys. But, as he inherited all accounts payable and receivable when he took over, the fee was his to collect. It was not an extensively, amazingly large one ($26), but one that had lingered for quite a long span of time and that Fernando thought should need to be paid off fully before the individual in question could rent again. When Fernando informed him of this, the man feigned obsequiousness and pleaded to rent his flotilla of movies anyway, promising to bring money to pay off the late fees the next day. Fernando suggested the man bring the money tomorrow to pay off the late fees, and then he could rent.
Unsurprisingly, he never returned.